Privacy Policy

The website "www.oudmilano.com" is owned and operated by Oud Milano. For the purpose of the applicable data protection legislation, the data controller is provided below.

If there is no specific data controller or customer service department in your country, the location closest to you will apply.

Kingdom of Saudi Arabia

Oud Milano Co. Ltd. - Jeddah 23421, Al Zahra District - 1

United Arab Emirates - Dubai

Oud Milano Limited - Aspect Business Bay Tower, Dubai, UAE

Italy

Oud Milano LLC - 20124 Milan, Italy

UK

Oud Milano UK Ltd - 42 Leyton Road, Barnet, EN5 5BY, England, United Kingdom

Email: [email protected]

Privacy at Oud Milano

We are committed to protecting and respecting your privacy. We want you to know how we use and protect your personal information. This policy (“Privacy Policy”) outlines the use and protection of any personal information provided on this website or when requested through our product catalog. If you have any questions about this policy or do not agree with it, please contact our Customer Service Department by email at [email protected] before using this website.

We may amend this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with our terms and any changes. This policy is effective as of June 2016.

What information do we collect?

In general, you can use this website without providing us with any information. However, additional services may be available if we have certain information about you. We may collect the following:

Account registration information including your name, phone number, mailing address, and email address.

Billing information (if you make a purchase from us).

If you contact us, we may keep a record of that correspondence.

Information relating to your personal or professional interests, demographic characteristics, experiences with our products, and communication preferences in order to provide you with further communications about our products and services.

If you submit your resume, we may keep a record of it for future correspondence.

If you participate in surveys, feedback programs, etc., your personal information, responses, and other information will be collected.

Credit/debit card details and personally identifiable information are not stored, sold, shared, rented or leased to any third party.

What do we do with the information we collect?

We use this information to provide you with a better service, and in particular for the following reasons:

Provide you with better service.

Improve our products and services.

To communicate with you by email, telephone or post if you have ordered or purchased products from us, whether in relation to your order or purchase or other matters relating to the transactions between us or the customer relationship with us.

Discuss matters relating to purchase transactions.

Contact you via email, phone, SMS, MMS or mail according to your preferences, in order to share information with you about our products, services and events that may be of interest to you.

Contact you for market research purposes, unless you object to such use.

If you are a customer or have previously requested information from us about our products:

If at any time you decide that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you can at any time contact your nearest Customer Service Department at the addresses specified at the top of this document.

Who do we share this information with?

We will not transfer or disclose your personal information to third parties other than:

Suppliers we contract with to help us run our business.

Our affiliates, i.e. any member of our group (meaning Oud Milano, the Company and its affiliates), as defined under applicable local law, in order to process your data for the same purposes or within the same activity as described in this Privacy Policy; or

A buyer or potential buyer of our business.

If we have your permission, or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to enforce or apply other agreements; or to protect the rights, property or safety of Oud Milano. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of relevant data protection law.

Because we are an international company, this process may involve sending personal information to other countries, where the data protection laws may not be the same as those in your country of residence.

How do I get copies of or modify the information we have collected?

You may request details of the personal information we hold about you under applicable data protection law. If you would like a copy of the information held by you, please write to your regional customer service department provided at the beginning of this document.

You can also view and edit some of the information we hold in the My Account section when you log in.

Security and Storage

In order to prevent unauthorized access or disclosure, we have taken appropriate physical, electronic and managerial measures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

All information provided through our website, telephone, catalogue and in-store is stored on servers located in Saudi Arabia and the United States of America. It will be processed by staff. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you consent to such transfer, storing or processing. Oud Milano will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Cookies

We use cookies for certain areas of our website, including but not limited to session cookies, persistent cookies and web beacons. Cookies are files that store information on your hard drive or browser that means our website can recognize that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website we can tailor the website to your preferences and measure the usability of the website.

We use cookies to facilitate the following features:

Language and region options

User preferences and interests

Your shopping cart

Your session (such as when you are logged in and details of the information you have entered)

You may, if you choose, disable cookies from your browser and delete all cookies currently stored on your computer. However, please note that this may prevent you from taking full advantage of our website.

Value Added Tax ("VAT")

A 5% VAT is charged on all products and services. Any change in the applicable VAT rate will be automatically applied to the price of products sold by OUD MILANO within its website.